Unable to connect with the doctor because of a technical issue? Our staff is here to help you troubleshoot the potential issue. Call our office if you have any issues, otherwise, send us a message through the Patient Portal. 

Device Instructions:

iPhone/iPad

1. Use the native SAFARI browser (NOT IN PRIVATE MODE) to avoid technical issues.

2. Close all other apps on your phone. 

3. Make sure you are not actively using the camera or microphone for another app such as Skype or Facetime. 

4. Make sure you are not in private mode. See info here. 

5. Make sure you are not in "zoom" mode. See info here. 

4. "Allow" the use of camera and microphone by your device. See steps here. 

Checking in using iPhone/iPad

Android Device/Tablet

1. Use the Chrome Browser (NOT IN PRIVATE MODE) to avoid technical issues. Chrome icon looks like a Green, Red and Yellow circle.  

2. Close all other apps on your phone. 

3. Make sure you are not actively using the camera or microphone for another app such as Skype or Google Duo

Checking in using Android Device

Laptop or desktop (make sure you have a camera and microphone)

1. Restart your computer before a call.  

2. Make sure you have a microphone and camera and "allow" them both within a Chrome browser.Click here for instructions on allowing camera use for your browser.

3. Use headphones if possible to reduce feedback/noise.

4. Only use a Chrome web browser. Here is a video for how to use Chrome to connect. Your provider will be sending you their "Waiting Room" link via Text Message, email or phone before your visit begins.

 Checking in using Chrome Browser